AppleCore+ for iPhone, and iPad
Terms & Conditions
AppleCore+ for iPhone
AppleCore+ for iPad
How Consumer Rights Affect this Plan
THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER CONSUMER PROTECTION LAWS AND REGULATIONS. THIS PLAN SHALL NOT PREJUDICE THE RIGHTS GRANTED BY APPLICABLE CONSUMER LAW, INCLUDING THE RIGHT TO RECEIVE REMEDIES UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IN THE EVENT OF THE NON-PERFORMANCE BY THE APPLE CORE OF ITS CONTRACTUAL OBLIGATIONS.
1. The Plan. This service contract governs the hardware service and technical support provided to you by The Apple Core under the above-mentioned plans (each referred to herein as the "Plan") for an Apple-branded iPhone or iPad listed on your proof of coverage document ("Plan Confirmation".)
2. When Coverage Begins and Ends.
Coverage begins when you purchase the Plan. Coverage ends on the date specified in your Plan Confirmation ("Plan Term"). Your Plan Confirmation will be provided to you at or about the time of purchase or sent yo you automatically thereafter. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each apart of your service contract. To obtain a copy of your Plan Confirmation, follow the instructions and enter your Covered Device's serial number here. You can find the price of the Plan on the original sales receipt. Coverage under this Plan is additional to the coverage provided under applicable mandatory laws, the manufacturer's hardware warranty and complimentary technical support.
3. What is covered?
3.1 Hardware Service
If during the Plan Term, you submit a valid claim by notifying The Apple Core that (i) a defect in material and workmanship has arisen in the Covered Equipment, or (ii) the capacity of the Covered Equipment's battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specifications, The Apple Core will either (a) repair the defect at no charge, using new parts or parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Equipment, with a replacement product that is new or equivalent to new in performance and reliability. All replacement products provided under this Plan will at a minimum be functionally equivalent to the original product. If The Apple Core exchanges the Covered Equipment, the original product becomes The Apple Core's property and the replacement product is your property, with coverage for the remaining period of the Plan.
3.2 Accidental Damage from Handling
If during the Plan Term you submit a valid claim notifying The Apple Core that the Covered Device has failed due to accidental damage from handling ("ADH"), The Apple Core will, subject to the service fee described below, either (i) repair the defect using new or refurbished parts that are equivalent to new in performance and reliability, or (ii) exchange the Covered Device with a replacement product that is new or equivalent to a new in performance and reliability (both individually knowns as a "Service Event"). ADH coverage will expire and all of The Apple Core's obligations to you under section 3.2 will be fulfilled in its entirety before the end of the Plan Term when The Apple Core, as a result of ADH claims, has been provided to you two (2) Service Events. ADH coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g. drops and liquid contact) that arises from your normal daily usage of the Covered Devices as intended for such Covered Device. ADH coverage does not include (a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device, (b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or (c) any resultant damage to the Covered Device that arises from one or more conditions described in Section 3.2(a) or (b). The Apple Core may ask you to provide an explanation of where and when the accident occurred with a detailed description of the actual event. The Apple Core will deny your claim if you fail to pay the service fee or fail to provide information relating to the accident when asked.
- Under AppleCore+ for iPhone, you will pay a $69 (U.S.) dollar service fee plus applicable tax for each ADH Claim.
- Under AppleCore+ for iPad, you will pay a $59 (U.S.) dollar service fee plus applicable tax for each ADH Claim.
3.3 Technical Support
During the Plan Term, The Apple Core will provide you with access to telephone technical support resources. Your complimentary technical support ends ninety (90) days after the Covered Equipment's date of ("Plan") purchase. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required or ADH coverage may be applicable. The Apple Core will provide support for the then-current version of software that is commercially released by Apple in a release number format such as "1.0" or "2.0" and which is not in beta or pre-release form.
3.4 Scope of Technical Support
Under the Plan, The Apple Core will provide technical support for the following:
(i) Covered Equipment,
(ii) Operating System ("OS") and software application that are pre-installed with the Covered Equipment ("Consumer Software"),
(iii) Apple-branded software applications that are designed to operate with the Covered Equipment, including but not limited to Keynote, Pages, Numbers, iPhoto, iMovie and GarageBand (also referred to as "Consumer Software"), and
(iv) Connectivity issues between the Covered Equipment and a Supported Computer. A "Supported Computer" mean a computer that meet the covered Equipment's connectivity specifications and runs an operating system supported by the Covered Equipment.
4. What is not Covered?
4.1 Hardware Service and ADH Coverage Area. Under AppleCore+ for iPhone and AppleCore+ for iPad, The Apple Core may restrict hardware service and ADH coverage to county where the Plan was originally purchased.
4.2 Hardware Coverage and ADH Coverage.
(i) The Plan does not apply to installation, removal or disposal of the Covered Equipment, or provision of equipment while the Covered Equipment is being serviced.
(ii) The Plan does not apply to damaged cause by (a) a product that is not the Covered Equipment, (b) abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service performed by any who is not The Apple Core.
(iii) The Plan does not apply to a product with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer.
(iv) The Plan does not apply to Covered Equipment that has been lost or stolen. This Plan only applies to Covered Equipment returned to The Apple Core in its entirety.
(v) The Plan does not apply to cosmetic damage to the Covered Equipment, including but not limited to scratches and dents that do not otherwise affect the functionality of the Covered Equipment.
(vi) The Plan does not apply to preventative maintenance on the Covered Equipment.
(vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal again of the product, and
(viii) The Plan does not apply to pre-existing condition on any Covered Equipment if you purchased the Plan after you purchased the Covered Equipment.
Importants: Do not open the Covered Equipment, as a damage caused as a result of opening the equipment is not covered by this Plan. Only The Apple Core should perform service on the Covered Equipment.
4.3 Technical Support
(i) The Plan does not include Technical Support for your use of the OS and Consumer Software as server-based applications.
(ii) The Plan does not include Technical Support for issues that could be resolved by upgrading software to the then current version.
(iii) The plan does not include Technical support for third-party products or their effects on or interactions with the Covered Equipment, the OS or Consumer Software.
(iv) The Plan does not include Technical Support for your use of a computer or operating system that is not related to Consumer Software or to connectivity issues with the Covered Equipment.
(v) The Plan does not include Technical Support for Apple software other than the OS or Consumer Software, as covered under the Plan.
(vi) The Plan does not include Technical Support for OS software or any Apple-branded software designated at "beta", "prerelease", or "preview" or similarly labeled software, and
(vii) The Plan does not include Technical Support for damage to, or loss of any software or data that was residing or recorded on the Covered Equipment. The Plan does not cover the recovery or reinstallation of software programs and user data.
5. How to Obtain Service and Support?
You may obtain hardware services, which include those relating to ADH coverage and technical support. To obtain such services or support, please access The Apple Core's website or call the telephone number listed below. If you call, you will need to give The Apple Core support representative who answers your call the Plan Agreement Number or Cover Equipment serial number before you can receive assistance. You need to keep your Plan Confirmation document and the original sales receipt for your Covered Equipment and your Plan, as it will be required if there is any question as to your Covered Equipment's eligibility for coverage.
6. Service Options.
6.1 The Apple Core will provide hardware services to you through one or more of these options:
(i) Carry-in Service. Carry-in service is available for all Covered Equipment products. Return the Covered Equipment to The Apple Core for carry-in Service. Service will be performed for you at the store. Once you are notified that service is complete, you will promptly retrieve the Covered Equipment.
(ii) Mail-in Service. Direct mail-in service is available for most Covered Equipment products. If The Apple Core determines that your Covered Equipment is eligible for mail-in service, The Apple Core will send you a prepaid way bills (and if you no longer have the original packaging, packaging material) and you will ship the Covered Equipment to The Apple Core in accordance with The Apple Core's instructions. Once service is completed, The Apple Core will return the Covered Equipment to you. The Apple Core will only pay for shipping to your location for the return of the Covered Equipment.
6.2 The Apple Core reserves the right to change the method by which The Apple Core may provide repair or replacement services to you, and your Covered Equipment's eligibility to receive a particular method of service. Service will be limited to the options available where you request service. Service options, parts availability and response times may vary accordingly.
7. Your Responsibilities
To receive service or support under the Plan, you agree to comply with each of the terms listed below.
(i) You will provide your Plan Agreement Number and a copy of your Plan's original proof of purchase, if requested.
(ii) You will provide information about the symptoms and causes of the issues with the Covered Equipment.
(iii) You will respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on The Covered Equipment, any error messages displayed, the actions which were taken before the Covered Equipment experienced the issue and the steps taken to resolve the issue.
(iv) You will follow instructions The Apple Core give you, including but not limited to refraining from sending The Apple Core products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions.
(v)You will update software to currently published releases prior to seeking advice.
(vi) You will make sure to back up software and data residing on The Covered Equipment. DURING HARDWARE SERVICE, THE APPLE CORE WILL DELETE THE CONTENTS OF THE COVERED EQUIPMENT AND REFORMAT THE STORAGE MEDIA. The Apple Core will return your Covered Equipment or provide a replacement as the Covered Equipment was originally configured, subject to applicable updates. The Apple Core may install OS updates as part of hardware service that will prevent the Covered Equipment from reverting to an earlier version of the OS. Third party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment as a result of the OS update. You will be responsible for the reinstalling all other software programs, data and passwords.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLE CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCE BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED EQUIPMENT FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM THE APPLE CORE'S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LIMIT OF THE APPLE CORE AND ITS EMPLOYEES AND AGENT'S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. THE APPLE CORE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii)IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.
9 Cancellation
You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, you may call The Apple Core at the telephone number below to do so, or you may send a written notice with your Plan Agreement Number to The Apple Core 2105 Reynolds Street, Sarasota FL, 34231. You must send a copy of the Plan's original proof of purchase with your notice. If you cancel within (30) days of your Plan's purchase, or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price. The pro rata refund is based on the percentage of unexpired Plan Term from the Plan's date of purchase, less (a) a cancellation fee of twenty-five ($25) dollars or ten percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided to you under the Plan. The Apple Core may cancel this Plan for fraud or material misrepresentation. The Apple Core may also cancel this Plan if service parts for the Covered Equipment are not available, upon thirty (30) days prior written notice. If The Apple Core cancels this plans for the unavailability of service parts, you will receive a pro-rata refund for the Plan's unexpired item.
10. General Terms
(i) The Apple Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
(ii) The Apple Core is not responsible for any failures or delays in performing under the Plan that are due to events outside The Apple Core's reasonable control.
(iii) You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan.
(iv) The Plan is offered and valid only in Florida of the United States of America. Persons who have not reached the age of majority may not purchase this Plan.
(v) The Apple Core has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to The Apple Core regarding the processing of data, and The Apple Core will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding the processing of your data, contact The Apple Core at the telephone number provided.
(vi) The Apple Core will protect your information in accordance with The Apple Core Customer Privacy Policy.
(vii) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and The Apple Core's entire understanding with respect to the Plan.
(ix) The Apple Core is not obligated to renew this plan. If The Apple Core does offer to renew this Plan, it will determine the price and terms.
(x)There is no informal dispute settlement process available under this Plan.
(xi) Support services under this Plan are available in English only.
Telephone Number
(941) 320-0673
Monday - Friday 9:00 A.M to 5:00 P.M
